Patient Services Coordinator - NCH Pediatric Clinic - Franklin Avenue Medical Center

Thank you for considering a career at Mercy Health!

S cheduled Weekly Hours:

Work Shift:

Primary Function/General Purpose of Position

Under general supervision, and according to established policies and procedures, performs all clerical business functions in a medical office, clinic or ambulatory setting.

Essential Job Functions (7-10) Statements

• Secures, completes and verifies all pertinent patient demographic and insurance information (registration process) and enters data into computer.

• Performs initial telephone triage/screening with referral to appropriate medical professional.

• Schedules patients following established protocols, including referrals, testing, surgical procedures, specialist consults, etc. following physician orders. Assures referrals are insurance appropriate.

• Collects point of service co-pays and payments on account, balances cash drawer and ensures accuracy of bank deposit.

• Sets up and organizes patients charts, obtains appropriate consent forms, and maintains file system for confidential patient records.

• Enters appropriate billing charges into computer; retrieves data and runs reports as necessary.

• Performs some patient care duties. (see department addendum)

• Documents appropriate information in patient medical record.

• Manages office supply and inventory needs.

• Performs receptionist and file clerk duties, as well as, general office correspondence duties.

• May be required to float based on staffing needs.

• Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated Manager (or employer hotline) any suspected unethical, fraudulent, or unlawful acts or practices.

• Demonstrates behaviors consistent with Mission and Core Values (Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, Service) of Mercy Health Partners.

• Embraces Standards of Behavior in order to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.

• Is responsible for all other duties as assigned.

• Adheres to all standards and policies regarding safety/patient safety initiatives.

Employment Qualifications

Required Minimum Education: High School/GED

Minimum Years and Type of Experience Required : Medical secretary, medical assistant program graduate or medical office experience

Skill Items

Legible Handwriting

Must demonstrate sensitivity to the patient care situation.

Computer/typing skills of at least 40wpm

This is a collective bargaining position.

M ercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com .