Summary: The Electronic Health Record Superuser/Scribe is an internal expert on the electronic medical record that trains employees on correct documentation processes and assists providers in scribing their medical encounters. The Superuser/Scribe thoroughly understands the organization's quality goals and relationship to documentation.
Reports to: EHR Superuser/Scribe Supervisor
Supervises: N/A
Dress Requirement: Business casual in accordance with Heart of Ohio Family Health's dress code policy
Work Schedule: Full-Time Position, Monday through Friday during standard business hours. Times are subject to change due to business necessities.
Non-Exempt
Job Duties: These are considered essential to the successful performance of this position:
- Trains employees in group and 1-1 setting on appropriate/optimal electronic health record documentation.
- Scribes for providers during medical encounters. Communicates effectively with providers to collect all needed documentation. Assists providers in closing quality gaps.
- Scribes codes tied to quality improvement initiatives such as CPC or UDS according to facility protocol. Examples include CPT II codes, BMI Z codes, SDOH Z codes.
- Audits documentation of staff to provide feedback to staff and staff supervisors.
- Completes various electronic health record audits and alerts appropriate staff of needed action. Examples include: open lab reports, open "procedure" reports, open "internal referrals" reports, import queues from external EHRs, and others.
- Creates new accounts, unlocks accounts, and adjusts account settings.
- Assists staff with access to external EHR systems and trains them on those systems.
- Troubleshoots staff issues related to the electronic health records. Acts as a resource to other team members.
- Participates in quality and process improvement teams as requested. Assists in note taking at meetings.
- Assist supervisor in creating documents or videos for workflows or other aspects of proper documentation.
- Maintains confidentiality of all patient and employee information to all except the other
- designated employees.
- Attends all Heart of Ohio Family Health mandatory meetings and other meetings as requested.
- Provide ongoing support and implementation of the PM and EMR systems.
- Other Duties as Assigned
Job Qualifications: (Experience, Knowledge, Skills and Abilities)
- 3 to 5 years of healthcare industry experience required.
- Medical office experience required.
- Strong medical terminology background.
- Significant experience with electronic medical records.
- Strong computer skills.
- Ability to understand complex workflows; Ability to comprehend technical documents and programs.
- Must be detail oriented, produce accurate work and have the ability to effectively communicate both verbally and in writing with all levels and roles within the company.
Education:
- Certified medical assistant or Licensed Practical Nurse is strongly preferred. The right combination of education and experience will be considered.
Facility Environment:
Heart of Ohio Family Health operates in multiple ocations in the Columbus, OH area. All facilities have a medical office environment with a front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways, and private toilet facilities. All facilities are ADA-compliant.
The position's work area is:
- kept at a normal working temperature
- sanitized daily
- maintains standard environment furniture with adjustable chairs
- maintains standard office equipment; i.e., computer, copier, fax machine, etc. at a normal working height