Ehr Superuser/Scribe

Summary: The Electronic Health Record Superuser/Scribe is an internal expert on the electronic medical record that trains employees on correct documentation processes and assists providers in scribing their medical encounters. The Superuser/Scribe thoroughly understands the organization's quality goals and relationship to documentation.

Reports to: EHR Superuser/Scribe Supervisor

Supervises: N/A

Dress Requirement: Business casual in accordance with Heart of Ohio Family Health's dress code policy

Work Schedule: Full-Time Position, Monday through Friday during standard business hours. Times are subject to change due to business necessities.

Non-Exempt

Job Duties: These are considered essential to the successful performance of this position:

• Trains employees in group and 1-1 setting on appropriate/optimal electronic health record documentation.
• Scribes for providers during medical encounters. Communicates effectively with providers to collect all needed documentation. Assists providers in closing quality gaps.
• Scribes codes tied to quality improvement initiatives such as CPC or UDS according to facility protocol. Examples include CPT II codes, BMI Z codes, SDOH Z codes.
• Audits documentation of staff to provide feedback to staff and staff supervisors.
• Completes various electronic health record audits and alerts appropriate staff of needed action. Examples include: open lab reports, open "procedure" reports, open "internal referrals" reports, import queues from external EHRs, and others.
• Creates new accounts, unlocks accounts, and adjusts account settings.
• Assists staff with access to external EHR systems and trains them on those systems.
• Troubleshoots staff issues related to the electronic health records. Acts as a resource to other team members.
• Participates in quality and process improvement teams as requested. Assists in note taking at meetings.
• Assist supervisor in creating documents or videos for workflows or other aspects of proper documentation.
• Maintains confidentiality of all patient and employee information to all except the other
• designated employees.
• Attends all Heart of Ohio Family Health mandatory meetings and other meetings as requested.
• Provide ongoing support and implementation of the PM and EMR systems.
• Other Duties as Assigned

Job Qualifications: (Experience, Knowledge, Skills and Abilities)

• 3 to 5 years of healthcare industry experience required.
• Medical office experience required.
• Strong medical terminology background.
• Significant experience with electronic medical records.
• Strong computer skills.
• Ability to understand complex workflows; Ability to comprehend technical documents and programs.
• Must be detail oriented, produce accurate work and have the ability to effectively communicate both verbally and in writing with all levels and roles within the company.

Education:

• Certified medical assistant or Licensed Practical Nurse is strongly preferred. The right combination of education and experience will be considered.

Facility Environment:

Heart of Ohio Family Health operates in multiple ocations in the Columbus, OH area. All facilities have a medical office environment with a front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways, and private toilet facilities. All facilities are ADA-compliant.

The position's work area is:

• kept at a normal working temperature
• sanitized daily
• maintains standard environment furniture with adjustable chairs
• maintains standard office equipment; i.e., computer, copier, fax machine, etc. at a normal working height