Lead Patient Care Coordinator (Outpatient)

Centered in beautiful Southern California, Adventist Health Simi Valley has been one of the area's leading healthcare providers since 1965. We are comprised of a 144-bed hospital, home care services and a vast scope of award-winning services located throughout Ventura County. Simi Valley is a suburban area nestled between an urban oasis and the stunning shores of the Pacific Ocean. Bordering Los Angeles allows hiking in the morning and attending film premieres in the evening.

Job Summary:

Oversees day-to-day business operations of the front office. Coordinates a variety of admitting/receptionist/ clerical duties to facilitate the efficient processing and scheduling of patients for the department. Assists in helping the supervisor with the personnel needs of the clerical staff. Coordinates, oversees and expedites the daily provisions and workflow of the department clerical, receptionist and communication roles.

Job Requirements:

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate's/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience: Preferred
• Five years' relevant experience: Preferred

Essential Functions:

• Oversees clerical support, such as answering phones, data entry, scanning and filing medical record information. Triages messages with appropriate follow through. Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival. Processes complaints/requests as needed. Receives, interprets, verifies and processes physicians' orders. Coordinates clerical support for departmental meetings, projects and activities as needed. Registers/pre-registers patients. Establishes and maintains inventory control. Coordinates employee work and on-call schedule with clinical managers/supervisors.
• Oversees department records, reports and statistics. Coordinates filing activities for department. Manages and maintains office supplies and equipment. Identifies current status of patient's insurance, as well as range of benefits. Oversees complaints/requests as needed. Receives, interprets, verifies and processes physicians' orders. Establishes and maintains inventory control. Interprets policies and procedures to guide use of sensitive and confidential information.
• Coordinates departmental/program functions with other hospital departments. Conducts research for Director. Coordinates arrangements for meetings including notification, preparing material, reserving room and equipment as needed. Provides appropriate forms to billing and maintains hospital forms. Obtains all necessary billing, insurance and other demographic information.
• Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation. Obtains all necessary billing, insurance and other demographic information. Makes reservations for departmental needs such as classes, programs and in-services.
• Keeps waiting rooms neat, clean and organized. Provides coverage and/or assistance when necessary to maintain quality standards of the department. Compiles information for reports, manuals, handouts and meetings as needed. Provides clerical support for department meetings and departmental activities. Assists with research and provides administrative support to special projects.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.