Patient Access Coordinator

OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Clinical Team Member to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.

Position Summary

As a part of the orthopedic team, the Clinical Team Member will interact with patients and perform clinical, maintenance and administrative assignments.

Primary Functions & Accountabilities

• Prepare exam rooms prior to patient arrival.
• Interview patients to obtain medical information and vital statistics.
• Record patient's medical history, height and weight.
• Patient education to include cast care, traction care and the use of orthopedic appliances.
• Input orders directed by physician (x-ray, physical therapy).
• Schedule appointments necessary to patient care (return appointments, post-ops, study follow-up etc.).
• Surgery scheduling to include coordination of preoperative H&P testing, therapy and pre/post-operative equipment.
• Assist with patient flow and give direct patient care as directed.
• Maintain clean and well-stocked treatment rooms, bracing rooms and clinical areas; ensure appropriate and timely disposal of Sharps and biohazard material.
• Respond to phone calls and triages appropriately and resolve issues accordingly the same day.

Knowledge, Skills & Abilities

• Excellent customer service skills and patient focus
• Strong organizational and customer service skills
• Ability to thrive in a fast-paced environment

Position Requirements

• High school diploma or equivalent
• 2 years experience in a medical facility working as a medical assistant or heavy administration role Preferred
• CCMA, CMA, RMA or ROT Preferred
• Physical health sufficient to meet the ergonomic standards and demands of the position.

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