Patient Account Representative

Full-time, Patient Account Representative Location: Aiea Industry: Healthcare Schedule: Monday through Friday from 8:30 am to 5:00 pm Pay: $20 per hour Parking: Free Street parking Benefits: Pay Cards, Direct Deposit & Weekly Pay Medical/Dental/Vision/Prescription ( Note: Requires 20+ hours per week to qualify). Free Online Skill Classes, EAP, Discounts & many more As a Patient Account Representative you will manage patient billing inquiries and process payments efficiently. This role involves resolving billing issues, ensuring accurate account information, and providing exceptional customer service. If you have strong communication skills and a knack for problem-solving, we invite you to apply. Job Duties: Responsible for billing activities including but not limited to medical billing, re-billing of denials, payments, collecting on delinquent accounts, records retention, processing medical records requests, and assisting with other administrative duties. Responds to billing inquiries from the insurance carrier, patient and clients via telephone, in writing or in person. Manages the departments' incoming telephone calls while providing excellent customer service. Updates accounts and rebills medical claims, patient statements or client invoices as appropriate. Processes credit card payments. Comprehensively document all account activity accurately and timely. Contacts patient or payors for additional information when necessary. Performs activities related to billing reconciliation and analysis. Analyzes and corrects errors from error processing queues. Generates and analyzes various reports and takes appropriate action. Reports payments to collection agencies. Completes follow-up of claims on a timely basis according to productivity guidelines. Reviews payment denials and discrepancies identified through EOB, remittance advices or payor correspondence and take appropriate action to correct these accounts Resubmits claims to payors as necessary via electronic, fax or hard copy. Contacts insurance companies to verify patient's eligibility. Job Requirements: High School diploma or equivalent. At least six (6) months customer service experience. At least six (6) months of experience in medical billing or collections. Alphanumeric keying at 7,000 keystrokes per hour (ksph) with 96% accuracy. Ability to process and maintain high volume of work and multi-task assignments. Ability to communicate effectively in English, both in verbal and written form. Strong analytical and problem-solving skills. Ability to set priorities and make independent decisions with minimal supervision. Ability to work independently and as part of a team. Basic personal computer skills including Microsoft (MS) Word, MS Outlook, MS PowerPoint and Excel. Ability to manage time and other resources effectively. Ability to handle disputes and resolve conflict. Excellent customer service skills. Excellent phone etiquette skills. Equal Opportunity Employer